Elite Home Renew LLC ("Elite Home Renew," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit elitehomerenew.com, request a quote, book a consultation, or subscribe to our newsletter — and exactly how we handle it.
1. Who We Are
Elite Home Renew LLC is a home renovation management company headquartered at 222 Lonesome Dove St, Woodlawn, Virginia 24381, USA. For any privacy question or request, contact us at [email protected] or call (801) 225-5129.
2. Information We Collect
2.1 Information you give us directly
- Enquiry & booking forms: name, email address, phone number, property state, service interest, budget range, preferred start date, and project description.
- Contact form: name, email address, and your message.
- Newsletter: email address only.
- Unsubscribe requests: email address, so we can verify and honor removal.
2.2 Information collected automatically
Like most websites, our hosting may log your IP address, browser type, device type, pages visited, and time on page for security and performance purposes.
3. How We Use Your Information
- To respond to enquiries and schedule free on-site walkthroughs.
- To prepare fixed-price proposals and manage your renovation project.
- To send the newsletter you requested — only if you subscribed.
- To comply with licensing, tax, warranty, and legal obligations.
- To protect our website and customers from fraud and abuse.
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Legal Basis & Consent
We process your information based on your consent (forms you submit), performance of a contract (your renovation agreement), our legitimate business interests (site security, service improvement), and legal obligations. You may withdraw consent at any time by unsubscribing or contacting us.
5. Email Communications & Unsubscribing
Every newsletter email contains a one-click unsubscribe link. You may also remove yourself directly via our unsubscribe page, or email [email protected] with the subject "Unsubscribe." Removal requests are processed within 72 hours. Transactional emails relating to an active or warrantied project (scheduling, warranty, safety notices) are not marketing and will continue while necessary to serve you.
6. Cookies & Analytics
We use only essential cookies required for site functionality and, where enabled, privacy-respecting aggregate analytics. We do not use advertising trackers or cross-site behavioral profiling. You can block cookies in your browser settings; the site will continue to function.
7. How We Share Information
We share personal data only with: (a) service providers who process data on our instructions (web hosting, email delivery); (b) trade specialists assigned to your project, limited to the details needed to perform the work; (c) lending partners, only if you expressly apply for financing; and (d) authorities where required by law. All providers are bound by confidentiality obligations.
8. Data Retention
Enquiry data is retained for 24 months if no project proceeds. Project, contract, and warranty records are retained for the warranty period plus the statutory retention period required for construction and tax records in your state. Newsletter data is deleted immediately upon unsubscribe confirmation.
9. Data Security
We apply industry-standard safeguards: encrypted transmission (HTTPS/TLS), access controls, honeypot spam protection on all forms, and least-privilege access to project records. No method of transmission is 100% secure, but we review our protections continuously.
10. Your Rights
Depending on your state of residence (including rights under the Virginia Consumer Data Protection Act, the California Consumer Privacy Act, and similar laws), you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your personal information, subject to legal retention duties.
- Opt out of marketing communications at any time.
- Non-discrimination for exercising any of these rights.
To exercise a right, email [email protected]. We verify requests and respond within 45 days.
11. Children's Privacy
Our services are directed to homeowners aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it promptly.
12. Third-Party Links
Our website may link to partner or supplier sites. We are not responsible for their privacy practices; please review their policies separately.
13. Changes to This Policy
We may update this policy as our services evolve. The "last updated" date above always reflects the current version. Material changes will be highlighted on this page for 30 days.
14. Contact Us
Elite Home Renew LLC
222 Lonesome Dove St, Woodlawn, Virginia 24381, USA
Email: [email protected] · Phone: (801) 225-5129